1. CONTACT DETAILS
2. HOW WE COLLECT YOUR INFORMATION
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
when you create an account with us or you change your account settings;
when you place an order with us and during the order process (including for payment and order delivery);
when you contact us directly via email, phone, post or message; and
when you browse and use our Sites (before and after you create an account with us).
We also collect information from third party sites, such as advertising platforms and our fraud detection provider.
3. INFORMATION THAT WE COLLECT FROM YOU
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites or make an 8DOL order through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any 8DOL mobile application, through your mobile's browser or otherwise.
We process health information about you only where you volunteer and consent to this, for example if you specify any food allergies.
4. USE OF YOUR INFORMATION
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
to enable us to provide you with access to the relevant parts of the Sites;
to supply the services you have requested;
to enable us to collect payment from you; and
to contact you where necessary concerning our services, such as to resolve issues you may have with your order.
We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
to improve the effectiveness and quality of service that our customers can expect from us in the future;
to tailor content that we or our third party or advertising partners display to you, for example so that we can show you things of interest which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of 8DOL, partners, riders, or others (including to prevent fraud); and
if you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with products that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.
Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.
Where we are under a legal obligation to do so we may use your information to:
create a record of your order(s);
comply with any legal obligation or regulatory requirement to which we are subject.
6. DIRECT MARKETING
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can control your email marketing preferences by:
visiting our website, www.8dol.co.uk, or mobile application;
clicking on "Account" (for our website this is under the drop-down menu); and
scrolling down to "Marketing Preferences".
7. AUTOMATED DECISION MAKING
We conduct fraud checks on all customers. Where we believe we may detect fraudulent activity we may block you from placing an order and using our Sites.
We share your information with our undertake fraud checks on all customers because this is necessary for us to perform our contracted services to customers, by ensuring that the services we (and restaurants) provide are duly paid for, and also so that individuals themselves are protected from fraudulent transactions on their cards.
8. RETENTION OF YOUR INFORMATION
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate interests where we have carried out balancing tests (see section on 'How we use your personal information' above);
(potential) disputes; and
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
9. DISCLOSURE OF YOUR INFORMATION
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
Sharing your information with third parties
We share your information with third party service providers. The types of third party service providers whom we share your information with includes:
Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
IT service providers (including cloud providers): for the purposes of data storage and analysis;
Warehouse Staff: so that they can pick your order and have it ready for collection.
Riders:so they can deliver your order to you;
Customer support partners: who will help us to resolve any issues you may have with our services; and
Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information:
if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
in order to enforce our contractual terms with you and any other agreement;
to protect the rights of 8DOL, partners, riders, or others, including to prevent fraud; and
with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.
International transfers of data
In some cases the personal data we collect from you might be processed outside the European Economic Area ("EEA"), such as the China and the countries in which 8DOL operates. These countries may not have the same protections for your personal data as the EEA has. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of the EEA is protected in the same ways as it would be if it was processed within the EEA. There are therefore certain safeguards in place when your data is processed outside of the EEA.
We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use the EU approved Standard Contractual Clauses; and
where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US.
Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
11. YOUR RIGHTS
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above.
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Terms And Conditions Of Service
Please read the following important terms and conditions before you buy anything on our website www.8dol.co.uk and our mobile application. By ordering Goods through the website and our app you agree to be bound by these terms.
In this contract:
• ‘We’, ‘us’ or ‘our’ 8Dol Limited and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us via our website.
Who are we?
We are 8Dol Limited registered in England and Wales under company number and our registered office is at 7 Lynwood Court, Priestlands Place, Lymington, Hampshire, United Kingdom, SO41 9GA.
Our VAT number is: GB300324374
1.1 This contract is only available in English. No other languages will apply to this contract.
1.2 When buying any goods you also agree to be legally bound by:
1.2.1 our website terms and conditions and any documents referred to in them;
1.2.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.
All of the above documents form part of this contract as though set out in full here.
2 Your privacy and personal information
3 Ordering goods from us
3.1 Our app allows you to place an order (Order) for goods (Goods) to convenience stores (Stores). We act on behalf of and as agent for the Stores and therefore your legal contract shall be with the Stores. We are only the middleman so to speak which enables you to order the Goods online or via the app.
3.2 You must create an account so that you can submit an Order, please follow the step by step process on the website or the app.
4 All about you
4.1 By placing an Order you warrant (which is a legal promise) that:
4.1.1 You are at least 18 years of age; and
4.1.2 You are capable of and understand that you are entering into a contract with the Store.
5 Age Restricted Goods
5.1 You acknowledge and agree that it is an offence for any person to attempt to buy and/or buy age restricted Goods. It is also an offence for a person to buy age restricted Goods on behalf of anybody who is under 18 years of age. Age Restricted Goods include alcohol, tobacco, cigars, cigarettes, knives and other sharp objects but there are many different types of age restricted Goods.
5.2 If there are any Age Restricted Goods contained in your Order, you must provide evidence of your age in a way which is acceptable to the delivery person, such as a passport or driving licence. If you are unable to provide the required evidence to prove you are over 18 years of age, or if the delivery person or the Store reasonably believes that you are purchasing the Age Restricted Goods on behalf o someone under age, then the Store reserves the right to cancel the Age Restricted Goods from your Order.
6 Order Process
6.1 You place an order on the site and/or app by adding your required Goods to the shopping cart. Please read and check your order carefully before submitting it by clicking on “Checkout”. However, if you need to correct any errors you can do so before submitting it to us.
6.2 When you place your order at the end of the online checkout process (e.g. when you click on the confirm button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
6.3 We may contact you to say that we do not accept your order. This is typically for the following reasons:
6.3.1 the Goods are unavailable;
6.3.2 we cannot authorise your payment;
6.3.3 you are not allowed to buy the goods from us;
6.3.4 we are not allowed to sell the goods to you;
6.3.5 you have ordered too many goods; or
6.3.6 there has been a mistake on the pricing or description of the Goods.
6.4 We will only accept your order when we email you to confirm we have accepted it (Confirmation Email). At this point a legally binding contract will be in place between you and the Store who will start to process your Order and subsequently deliver the goods to you.
7 Cancelling an Order
7.1 Once you have placed your Order and your payment has been authorised you will not be able to amend or cancel your Order. This is because the Store will receive your Order right away and by the time you cancel, they would have taken steps to process your Order. However, please see our Return section below.
7.2 If your payment is not authorised we will not pass on your Order to the Store.
8.1 You have 14 days from the day after you placed your Order to return the Goods back to the Store for a replacement or a refund however please take evidence of your Order such as your Confirmation Email. The Product must be in an unused condition in order to receive a refund and inline with the Store’s returns policy.
8.2 Please note that the 14 day cancellation period does not apply to certain items such as newspapers and magazines, perishable foodstuffs and health and hygiene Goods.
9.1 We will arrange for the delivery of your Goods. The estimated date and 1 hour window for delivery of the goods is set out in the Confirmation Email (see clause 6.4).
9.2 If something happens which:
9.2.1 is outside of our or the Stores control; and
9.2.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the Goods.
9.3 Delivery of the Goods will take place when the Store delivers them to you at the address that you gave to us in your Order.
9.4 We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photo card driving licence).
9.5 Unless you and we agree otherwise, if we cannot deliver your Goods within 2 days, we will:
9.5.1 let you know;
9.5.2 cancel your order; and
9.5.3 give you a refund for the price of the Goods (but not the delivery charges).
9.6 If nobody is available to take delivery, please contact us.
9.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the Goods passes to you when you take possession of them.
10.1 We accept the following credit cards and debit cards and payment methods: All major debit and credit cards including Visa, Mastercard, Maestro & American Express.
10.3 Your credit card or debit card will only be charged when you confirm and pay for your Order.
10.4 The price of the Goods are displayed on the app and our website and:
10.4.1 is in pounds sterling (£)(GBP);
10.4.2 includes VAT at the applicable rate; and
10.4.3 does not include the cost of:
(a) delivering the Goods (if you want delivery options and costs, visit our webpage or app before you place your order); and
(b) any carrier bags (which cost 9p (subject to a minimum of 5p] each).
11 Nature of the goods
11.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the Goods:
11.1.1 are of satisfactory quality;
11.1.2 are fit for purpose; and
11.1.3 match the description, sample or model.
11.2 The Store must provide you with Goods that comply with your legal rights.
11.3 The packaging of the Goods may be different from that shown on the site and/or app.
11.4 While we try to make sure that the colours of our Goods are displayed accurately on the site and/or app, the actual colours that you see on your computer may vary depending on the monitor that you use.
11.5 If the Store can’t supply certain Goods because for instance they are out of stock, the Store may need to substitute them with alternative goods of equal or better standard and value. In this case:
11.5.1 we will let you know if we intend to do this but this may not always be possible; and
11.5.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
12 Faulty goods
12.1 If any of your Goods are faulty, please return them to the Store which delivered the Goods (this information would have been provided to you in the Email Confirmation) together with proof of purchase.
12.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
13 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
14 Limit on our responsibility to you
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
14.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
14.1.2 business losses; and
14.1.3 losses to non-consumers.
14.2 In the unlikely event that there is a legal dispute between us and you the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.
15 About our Terms
15.1 These Terms explain how you may use this website and our app (together the Site) which is provided by us free of charge.
15.2 A reference in these Terms to the Site includes the following website insert details www.8dol.co.uk/legal , and all associated web pages.
15.3 You should read these Terms carefully before using the Site.
15.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
15.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
15.6 If you have any questions about the Site, please contact us by using the live chat on our website or app
Acceptable use policy means the policy which governs your permitted use of the Site;
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Online terms and conditions for the supply of goods means the terms and conditions above, which will apply to you ordering goods using the Site;
Site has the meaning given to it in clause 15.1.
Terms means these terms and conditions of use as updated from time to time;
Unwanted Submission has the meaning given to it in clause 21.1;
17 Using the Site
17.1 The Site is for your personal and non-commercial use only.
17.2 You agree that you are solely responsible for:
17.2.1 all costs and expenses you may incur in relation to your use of the Site; and
17.2.2 keeping your password and other account details confidential.
17.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
17.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the live chat on our website or app.
17.5 As a condition of your use of the Site, you agree to comply with our Acceptable use policy and our Online terms and conditions for the supply of goods, where applicable.
17.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
18 Your privacy and personal information
19 Ownership, use and intellectual property rights
19.1 The Site and all intellectual property rights in it including but not limited to any Content are owned by us[, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
19.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
19.3 Trade marks: 8DOL and are our trademarks. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
20.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, eg, the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).
20.2 All such software is solely for your personal use in a non-commercial manner.
20.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.
21 Submitting information to the Site
21.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
21.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
22 Accuracy of information and availability of the Site
22.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
22.2 We may suspend or terminate operation of the Site at any time as we see fit.
22.3 You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions for the supply of goods.
22.4 Content is provided for your general information purposes only and to inform you about us and our Goods and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
22.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
23 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, Goods or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
WEBSITE AND APP ACCEPTABLE USE POLICY
24 About this policy
24.1 Together with our website terms and conditions of use above, this acceptable use policy (Policy) governs how you may access and use this website and all associated web pages (Site).
24.2 You should read this Policy carefully before using the Site.
24.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements our website terms and conditions of use above. If you do not agree with or accept any part of this Policy, you should stop using the Site immediately.
24.4 If you have any questions about this Policy, please contact us using the contact us using the livechat on our website or app.
25 Acceptable use
25.1 We permit you to use the Site only for personal, non-commercial purposes. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.
26 Unacceptable use
26.1 As a condition of your use of the Site, you agree not to use the Site:
26.1.1 for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use above;
26.1.2 to commit any act of fraud;
26.1.3 to distribute viruses or malware or other similar harmful software code;
26.1.4 for purposes of promoting unsolicited advertising or sending spam;
26.1.5 to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
26.1.6 in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
26.1.7 in any manner that harms minors;
26.1.8 to promote any unlawful activity;
26.1.9 to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
26.1.10 to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
26.1.11 to attempt to circumvent password or user authentication methods.
27 Bulletin boards, chat rooms, feedback, reviews and other interactive services
27.1 We may make bulletin boards, chat rooms or other communication services or ask you to rate the app and/or the Store from which your Good were delivered. (Interactive Services) available on the Site.
27.2 4We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
27.3 We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.
27.4 Any Submission you make must comply with our Submission standards set out in clause 5 below.
27.5 By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites operated by us, indefinitely.
28 Submission standards
28.1 Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
28.2 In particular, any Submission or communication by you must be:
28.2.1 your own original work and lawfully submitted;
28.2.2 factually accurate or your own genuinely held belief;
28.2.3 provided with the necessary consent of any third party;
28.2.4 not defamatory or likely to give rise to an allegation of defamation;
28.2.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and
28.2.6 unlikely to cause offence, embarrassment or annoyance to others.
29 Linking and framing
29.1 You may create a link to our Site from another website without our prior written consent provided no such link:
29.1.1 creates a frame or any other browser or border environment around the content of our Site;
29.1.2 implies that we endorse your Goods or services or any of the Goods or services of, or available through, the website on which you place a link to our Site;
29.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
29.1.4 is placed on a website that itself breaches this Policy.
29.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
30 Using our name and logo
You may not use our trade marks, logos or trade names except in accordance with this Policy and our website terms and conditions of use above. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines and/or instructions.
We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.
Voucher Terms & Conditions
Voucher Terms & Conditions
All discounts, vouchers or codes only apply to first orders for new customers of 8DOL unless otherwise stated.
New customers are only permitted to use one discount voucher or code when placing their first order only. Subsequent orders will then not be eligible for any new customer discounts, vouchers or codes.
A new customer is defined as someone who registers, makes a meal selection and enters the discount or voucher code specified on the advert, coupon or leaflet, at checkout during their order procedure.
A minimum spend is applicable in order to validate and use any discount, voucher or code.
Unless otherwise stated, all discounts, vouchers or codes must be redeemed within one calendar month.
Only one discount, voucher or code can be redeemed per order and each discount, voucher or code can only be used once per person.
All promotional validity dates are specified on the adverts, coupons or leaflets, please refer to the summary terms on these pieces of artwork for exact and further information specific to that promotion and its promotional period.
Alcohol will only be supplied to those aged 18+.
Any discounts, vouchers or codes cannot be used in conjunction with any other 8DOL offer.
Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
Cancelled orders will invalidate the use of that code on an account. If this is a new customer discount or code, new customers will then not be eligible for any subsequent new customer discounts, vouchers or codes
All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
Discounts, vouchers or codes may be provided on a customer service basis and will be applied to the customer’s account in the form of credit which has to be used in one order.
Any attempt to manipulate the system and use of discounts, vouchers or codes by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that discount, voucher or code invalid and may potentially lead to that account being closed down.
If for any reason a discount, voucher or code becomes invalid due to technical failures or any other causes beyond the control of the 8dol, or an item becomes unavailable, 8DOL reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that discount, voucher or code and not re-issue any additional discounts, vouchers or codes to affected customers.
8DOL reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
By redeeming the discount, voucher or code, customers agree to release 8DOL from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
Normal registration and 8DOL delivery terms and conditions apply – please see these on this page for more information.